Government Complaints

This platform was created especially for citizens who do not have easy access to government offices or transport. You can submit complaints or suggestions against National or Provincial departments directly here. Complaints will be forwarded to the correct department email. If a provincial department lacks a complaints email, your complaint will be forwarded to the Ministry for urgent attention.

Submit a Complaint Against a National Department

Select Department: — Select Department — Agriculture, Land Reform and Rural Development Basic Education Communications and Digital Technologies Cooperative Governance and Traditional Affairs Correctional Services Defence Employment and Labour Forestry, Fisheries and the Environment Health Higher Education and Training Home Affairs Human Settlements International Relations and Cooperation Justice and Constitutional Development Mineral Resources and Energy Public Enterprises Public Service and Administration Public Works and Infrastructure Science and Innovation Small Business Development Social Development Sport, Arts and Culture State Security Statistics South Africa Tourism Trade, Industry and Competition Transport National Treasury The Presidency Government Communication and Information System South African Police Service South African Revenue Service Independent Police Investigative Directorate Full Name* Surname* Email Address* Contact Number* ID Number* Reference Number (If you have one) Complaint Type* — Select Complaint Type — Service Delivery Failure to Act Corruption Misconduct Other Complaint Description* I confirm that I have read and accept that this complaint will be forwarded to the relevant department and is not the opinion of the website owner. Submit Complaint

Submit a Complaint Against a Provincial Department

Select Province* — Select Province — Eastern Cape Free State Gauteng KwaZulu-Natal Limpopo Mpumalanga Northern Cape North West Western Cape Select Department* — Select Department — Agriculture, Land Reform and Rural Development Basic Education Communications and Digital Technologies Cooperative Governance and Traditional Affairs Correctional Services Defence Employment and Labour Forestry, Fisheries and the Environment Health Higher Education and Training Home Affairs Human Settlements International Relations and Cooperation Justice and Constitutional Development Mineral Resources and Energy Public Enterprises Public Service and Administration Public Works and Infrastructure Science and Innovation Small Business Development Social Development Sport, Arts and Culture State Security Statistics South Africa Tourism Trade, Industry and Competition Transport Full Name* Surname* Email Address* Contact Number* ID Number* Reference Number (If you have one) Complaint Type* — Select Complaint Type — Service Delivery Failure to Act Corruption Misconduct Other Complaint Description* I confirm that I have read and accept that this complaint will be forwarded to the relevant department or ministry if no complaint email exists, and is not the opinion of the website owner.

Submit Complaint

Escalate a Complaint (After 14 days)

Please enter your Reference Number below to escalate your complaint to the Ministry if you have not received a response in 14 days.

Reference Number* Full Name* Email Address* Contact Number* Brief description of original complaint* I confirm this is the original complaint linked to the reference number and I want to escalate to the Ministry due to no response from the department after 14 days. Escalate Complaint